FAQ

Many of our backers let us know through the surveys and comments that they were worried about receiving exactly what they had pledged for, didn’t understand the shipping prices, or they wanted to add year 4 to their pledge but didn’t know how. There were also a good number of concerns about addresses changing over the course of the project. But most notably, many backers were uncomfortable making choices about games simply based off the designer’s name and reputation… they wanted more info on the games before they had to choose their desired games.

The Calliope Games Kickstarter Store addresses all these concerns and has additional benefits too! It will:

  • Allow backers to clearly see and acknowledge their game selection
  • Remove manual shipping calculations
  • Provide easy access to year 4 games and add-ons
  • Offer additional Calliope titles at your pledge level
  • Give backers an easy way to change their “Ship To” address as needed
  • Provide backers the ability to make a more informed decision in their game selection
  • Give Calliope Games an easy and accurate way to track pledges over the years
  • Make the overall backer experience much more satisfying
The coupons represent the total dollar amount you pledged to the Titan Series. There are two types of coupons: one is a credit strictly for purchasing the offered items, and the other is only applied towards shipping. Think of your store credit coupon as cash and your Free Shipping coupon as stamps. You’ll apply your store credit coupons to the games and add-ons you’d like to receive, and the Free Shipping coupon towards your shipping charges.

Please note: The Calliope Games Kickstarter Store is password protected to secure your coupons (money) and confidential information. Do not share your Username and Password.

WARNING: The Calliope Kickstarter Store will accept the store credit coupon for ALL the items listed in the shop; it does not differentiate between Titan Games and the other Calliope titles. If you decide to purchase Tsuro with your store credit coupon, the store will recognize the purchase as a Titan Game. If you want all 9 Titan Games and want to purchase additional titles you may have to pay additional dollars by credit card at a later date.
Yes. The Calliope Kickstarter Store allows us to better service you by accurately tracking your pledge over the term of the project and provides you ease of access to the products regardless of the number of times you may move during the term.  We used the information you provided in your survey to create your specific store credit and Free Shipping coupons for use on the Calliope Kickstarter Store.
Your store credit was calculated by subtracting the associated flat rate shipping charges for your pledge level from your actual pledge amount. The calculation takes into consideration your survey responses for the total number of games you’ve requested over the term of the project.

Actual dollars pledged
– flat rate shipping costs for total games requested in survey = Credit Coupon dollar amount

The following chart shows the typical flat rate shipping charges for each pledge level:

Demigod – Muse (Single Shipment: 1 game)
US                    $8
ROW                $24
EU Friendly      $54

Titans – Mt. Olympus (Years 1 – 3: 9 games)
US                    $0
ROW                $36
EU Friendly      $74

Titans – *Mt. Olympus (Years 1 – 4: 12 games)
US                    $0
ROW                $48
EU Friendly      $99

*Mt. Olympus is 12 games x 3 for 36 games over 4 shipments to 3 different locations.

Please note, on the submitted surveys many of the shipping charges were calculated incorrectly OR pledge amounts did not include the desired 4th year games. All store credits and Free Shipping coupon amounts take into account the total number of games requested in the submitted survey and the location of where the games are to be shipped. If you live in the EU, we used the EU Friendly shipping charges; outside of the continental US and EU, ROW charges were applied. If you feel your credits were calculated incorrectly, please reach out to us at CustomerService@CalliopeGames.com with your name, email address, pledge amount and total number of desired games; we will get back to you right away.
Because we don’t yet have the information backers have requested to make an informed decision about their games. Each of the designers’ Titan games will be added to the store as the sufficient information becomes available. We’ll be sure to let you know when the updates happen.
The main reason is that it removes our ability to ensure we have your updated shipping info when the products do ship. The reality is, the Calliope Kickstarter store and Coupon system will provide us all with a much smoother fulfillment process. It eliminates manual entries / double entries and creates better logistical process of getting your games to you. In addition, we realized doing so may result in backers being upset if they change their minds later. That could become a bookkeeping and customer service nightmare.
Calliope Games has sent all backers an email:

“Subject: Welcome to Calliope Games’ website for Kickstarter Sponsors
This email contains User Name and Password”


Please search your email by the above subject. If you don’t find it in your Inbox, please check your Spam folder, Junk email, and Clutter folder. There is a slight chance it ended up there.

If you are unable to locate your Username and Password, please email us directly at CustomerService@CalliopeGames.com and we can re-send them to you. Please note, we strongly recommend that you change your password once you’ve logged into the site; you may do so under “Account Profile > Account Details”.
Please enter the email address you used for the Titan Series on Kickstarter into the Lost Password page: https://store.calliopegames.com/my-account/lost-password/ then follow the prompts to reset your password.

If you still having troubles, please email us directly at CustomerService@CalliopeGames.com.
Calliope Games has sent all backers one or two emails:

“Subject: Calliope Games (Kickstarter Store): IMPORTANT! – Titan Series Kickstarter Store Credit from Calliope Games”

Most backers should receive two of these emails. One will contain the store credits and the other Free Shipping coupon.

Please search your email by the above subject. If you don’t find it in your Inbox, please check your Spam folder, Junk email, and Clutter folder. There is a slight chance they ended up there.

If you are unable to locate your coupon(s) via email, please check on the site under My Account > Coupons to see if they are already there and ready to use (Remember, the Free Shipping coupon may not appear until you have added 3-6 games into your Cart). If you are still having trouble finding the store credit and/or free shipping coupons, please email us directly at CustomerService@CalliopeGames.com and we can help.
  • Go to https://store.calliopegames.com/my-account/
  • Click “Login” or “My Account” in the main menu bar
  • Enter your “Username” provided to you by Calliope Games or the email address used to pledge
  • Enter your “Password” provided to you by Calliope Games in the “Subject: Welcome to Calliope Games’ website for Kickstarter Sponsors” email.
  • Please change your password under “Account Profile>Account Details” The password should be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ). If your password is rejected as too weak, you may need to avoid things like common words, repetitive number or characters.
  • Click “Shop” in the menu bar
  • Click the “Add to Cart” button for the items you wish to receive as part of your Kickstarter reward
  • Click “Cart” in the Menu bar to view your selection or the cart icon, located on the top right hand side of the page.
  • Assuming you’ve met the order min / max shipping requirements of $25 – $150 for Demigod & Muse backer levels OR $48 – $96 for Titans & Mt. Olympus backer levels, you will click the purple coupons near the bottom of the cart to redeem them. Note: The (1) Free Shipping coupon can only be used once for Demigods, 4 times for Titans, and 12 times for Mt Olympus backers. The (1) Calliope Store Credit Coupon will automatically deduct your purchase from the total credit and store the remaining credit value for later use.
  • Select the “Free Shipping” radio button under “Cart Totals”. NOTE: If the radio button is not available, you may not have selected the “Free Shipping” coupon in the previous step. You must activate the Free Shipping coupon to activate the Free Shipping option.
  • Click the black “Proceed to Checkout” button at the bottom of the page.
  • Enter your current “Billing” and “Ship To” address (if different).
  • Click the black “Place Order” button in the right column to complete your order.
The Free Shipping coupons have minimum and maximum dollar limits associated with their use. Your cart must have the minimum dollar amount required for use without going over the maximum allotment per shipment.

If you are a Muse or Demigod backer, the minimum order is $25 with a maximum of $150.

If you are a Titan or Mt. Olympus backer, the minimum order is $48 with a maximum of $96.

Once your cart contains the minimum amount of product without going over the maximum amount of product the Free Shipping coupon will appear in both the cart and coupon tab.

Note: At the Titan and Mt. Olympus levels each Free Shipping coupon can be used multiple times — 4 times for Titans, and 12 times for Mt Olympus backers. Muse and Demigod levels are single use. Once your Free Shipping coupon have been depleted, you will be required to pay the full shipping charges associated with your order. Please keep in mind that minimum to maximum settings allow backers to ship up to 6 games per shipment.
The entire discount structure was based off the premise of one game costing the same to ship as three. In order for the Titan Series to make sense financially we must ship a minimum of three games together and no more than six. The reality is we can ship six games for the same price as one. So, the minimum dollar amount represents 3 games and the maximum dollar amount 6 games.
As a Titan or Mt. Olympus backer, your Free Shipping coupon can be used multiple times. For Titans, the coupons can be used up to a maximum of 4 times; for Mt. Olympus backers, it’s 12 times. The Calliope Kickstarter Store will keep track of your Free Shipping coupon and the number of times it’s used.
The entire discount structure was based off the premise of one game costing the same to ship as three. In order for the Titan Series to make sense financially we must ship a minimum of three games together and no more than six in order to offer free shipping.
The Free Shipping coupons have minimum and maximum dollar amounts associated with them. In most cases, you can ship up to 6 games in a single shipment.
No, we are unable to issue additional Free Shipping coupons.
Value Added Tax. It’s that simple; games shipped under this option will ship from within the EU, and the price includes shipping costs and VAT for all 3 shipments.
Calliope Games primary service provider for shipping is FedEx. Unfortunately, FedEx will not ship to a PO Box. If you must have your product shipped to a PO Box, please contact us directly at CustomerService@CalliopeGames.com. Please Note: If we are able to accommodate your request your product will ship USPS and be subject to additional shipping charges.
The add-on items are custom order products, and we will be producing them based on the initial surveys and projections. For this reason, we anticipate the add-on items being available to ship with the second wave of Titan Series games, scheduled for summer of 2017. Once they are available, the add-on items will be listed in the Calliope Kickstarter Store shop page, and we will announce this via updates.
The only way to do this is to split it into multiple orders, but please note that this will also exhaust multiple uses of your Free Shipping Coupon. The original intention was to allow three free shipments of 3-6 games per shipment, and the coupons are loaded to work that way.

 

Still have questions?  Please send an email to CustomerService@CalliopeGames.com and we can help!